Privacy Policy
Who we are
Ortho Labs (“we”, “us”) is a knee orthopaedic and physiotherapy clinic at 2nd Floor, HA 110, opposite Udupi Aahar, behind Mithaas, Hazipur Market, Sector 104, Noida, Uttar Pradesh 201304. Email: info@ortholabs.in. Phone and WhatsApp: +91 92050 30793.
Information we collect
- Information you give us: your name, phone number, email and the messages you send us by WhatsApp, phone, email or any form on this website. This may include health details if you choose to share them.
- Information collected automatically: device and browser type, pages viewed, approximate location and how you reached our website, through cookies and similar technologies.
How we use it
- To reply to your enquiry and arrange appointments or assessments.
- To run and improve our website and services.
- To measure how our advertising performs.
- To meet legal and professional obligations.
Cookies, analytics and advertising
We use Google tools, including Google Ads conversion measurement, to understand how visitors use this site and whether our adverts are useful. These tools may use cookies. You can block or delete cookies in your browser settings, and manage ad personalisation at adssettings.google.com. We do not use your health information to target advertising.
Embedded content
Our pages may show a Google Map and Instagram videos. Instagram videos load only when you press play, and then Instagram (Meta) may set its own cookies under its own privacy policy. The Google Map is provided by Google under Google's privacy policy. Reviews shown on this site are public Google reviews, lightly corrected for spelling and shortened where marked.
WhatsApp and other third parties
When you contact us through WhatsApp, your messages are also handled by WhatsApp under its own terms and privacy policy. Please avoid sending very sensitive details by message. We can discuss them at your visit.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the clinic and website (under appropriate safeguards), the doctors and therapists involved in your care, and authorities where the law requires it. Anything else is only with your consent.
Health information
We ask only for what we need to assess and care for you. Clinical records are kept confidential and handled in line with applicable law and professional ethics. We show a patient's story, photo or video only with that patient's agreement.
Keeping and protecting your information
We keep information only as long as needed for the purposes above or as the law requires, and use reasonable technical and organisational measures to protect it. No online system is completely secure.
Your rights
You may ask us to tell you what information we hold about you, correct it, delete it where we are not required to keep it, or stop using it for a purpose you previously agreed to. Write to info@ortholabs.in. We aim to respond within 30 days.
Children
Our website is for adults. If a child's information is shared with us for care, it should be provided by a parent or guardian.
Changes
We may update this policy. The date at the top shows the latest version.